Healthcare services we provide
Primary Care Sheffield is a GP-led organisation whose shareholders are all GP practices in Sheffield. We provide a range of urgent and routine healthcare services on weekday evenings and at weekends through four ‘satellite hubs.’ The services available include: urgent appointments with a GP, and practice nurse appointments for the following routine services: blood pressure checks, removal of stitches, dressing changes (patients must bring their new dressings with them to the appointment), asthma reviews/checks, ear syringing, smears, blood tests.
The four satellite hubs are:
Monday 6pm to 10pm
Tuesday 6pm to 10pm
Wednesday 6pm to 10pm
Thursday 6pm to 10pm
Friday 6pm to 10pm
Saturday 10am to 6pm
Sunday 10am to 6pm
Booking an appointment
You can book an appointments for these services through your usual GP practice or by contacting 111 when your GP practice is closed. Your GP practice will be able to view all available appointments and book you in. Your appointment will be at one of the four ‘satellite hubs’ which are all existing GP practices. Appointments are also available on Bank Holidays, however please note during Bank Holidays, clinic times may vary and may not be available at all four sites.
Your feedback is important to us!
When you attend for your appointment, you will be asked to complete a short survey. This survey helps us to see whether the services are meeting the needs of Sheffield patients and identify where we can make improvements.
Making a complaint about a service received at the satellite hubs
Primary Care Sheffield takes all complaints very seriously. We aim to ensure that when you visit the Satellite Hubs, you are pleased with your experience of the service you receive. If you make a complaint, you will be dealt with courteously and promptly so that the matter is resolved as quickly as possible and following national guidelines.
The person responsible for dealing with any complaint about the service we provide at a Satellite Hub is the Satellite Hub Manager. You can make a complaint verbally, (either in person or by telephone) or in writing. If you make a complaint on the telephone or at the reception desk, staff will listen to your complaint and refer it to the Satellite Hub Manager so that they can take further details. You can also make a complaint in writing, this should be addressed to the Satellite Hub Manager. Written complaints will be passed directly to the Satellite Hub Manager. We observe strict rules of confidentiality, which mean that we will need your written authorisation for someone complaining on your behalf.
When will I receive a response to my complaint?
The Satellite Hub Manager will acknowledge the complaint within two working days and will aim to investigate it fully within ten working days after this. During this time you may be contacted by telephone or invited to meet with the Satellite Hub Manager so that they can gather more details from you. If we are unable to investigate your complaint within the timescale we will contact you in writing, giving reasons for the delay and the likely timescale for when the investigation will be completed. Immediately after completing our investigation, we will contact you to confirm the decision about the complaint. Comprehensive records are kept of any complaint received.
How can I take my complaint further?
If you are not satisfied with the result of our procedure, then a complaint may be made in writing to:
Primary Care Sheffield Darnall Primary Care Centre 290 Main Road Darnall Sheffield S9 4QH
If you are still unsatisfied, you can refer your complaint to the Parliamentary and Health Service Ombudsman. Visit http://www.ombudsman.org.uk/ for advice and information, call the customer helpline on 0345 015 4033 or textphone (minicom): 0300 061 4298.
Reviews of our services
Our services are registered with the Care Quality Commission (CQC) which is the independent regulator of health and adult social care in England. You can read our Statement of Purpose here or view our profile on the CQC website here. View our profile on the NHS choices website.
Clover Group of GP Practices
We also run six GP practices in Sheffield, in partnership with Sheffield Health and Social Care NHS Foundation Trust. These are known as the Clover Group. You can read more about the Clover Group practices and the services available to patients on the practice website: www.cloversheffield.nhs.uk